Welcome to the Locotrip help center. Find here all the information needed to book, manage your experiences or contact our team.
Yes, go to 'My bookings'. Refund conditions depend on the cancellation delay. Check details in each experience listing.
Yes, all payments are processed via Stripe. No banking data is stored by Locotrip.
Guides have 48h to respond. After this delay, the request automatically expires. You can try booking another experience.
Yes, as soon as a booking is accepted, a secure chat opens in your 'My messages' space.
Are you experiencing a bug, display error, or connection problem?
Contact us at: support@locotrip.com
Response within 24 to 48 business hours.
If you encountered a problem during an experience (delay, absence, inappropriate behavior...):