Last update: February 25, 2025
At Locotrip, we place great importance on protecting your personal data. This privacy policy informs you about how we collect, use and protect your data when you use our platform.
2. What data do we collect?
We only collect data necessary for the proper functioning of the service:
During registration:
- •First name, last name
- •Email address
- •Password (encrypted)
- •Phone number if requested
When using the platform:
- •Bookings made (dates, places, experiences)
- •Messages exchanged with guides
- •Payment data (via secure provider – not stored directly by Locotrip)
- •Reviews or comments
3. Why do we use your data?
Your data is used to:
- •Create and manage your user account
- •Enable booking of experiences and connection with guides
- •Send confirmations and notifications related to bookings
- •Improve the service (anonymous usage analysis)
- •Respond to your support requests
4. What is the legal basis?
We process your data on the following legal bases:
- •Contract execution (booking management)
- •Consent (newsletter, marketing)
- •Legal obligation (invoicing)
- •Legitimate interest (security, platform improvement)
5. Who do we share your data with?
Your data may be shared with:
- •The local guides you book (first name, last name, phone number if necessary)
- •Our subcontractors (hosting, payment services, technical support)
- •Competent authorities
We never sell your personal data.
6. How long do we keep your data?
- •Inactive account: deletion after 3 years of inactivity
- •Booking-related data: 5 years (accounting obligations)
- •Marketing data: until withdrawal of consent
7. What are your rights?
You have the following rights:
- •Right to access your data
- •Right to rectification
- •Right to erasure ('right to be forgotten')
- •Right to restriction of processing
- •Right to object
- •Right to portability
To exercise your rights: support@locotrip.com
8. Security of your data
We implement technical and organizational measures to protect your data against unauthorized access, loss or destruction.
Examples: password encryption, secure hosting, limited internal access.
9. Cookies
Locotrip uses cookies only for:
- •The proper functioning of the site (authentication, navigation)
- •Audience analysis (Google Analytics or equivalent)
You can manage your preferences via the cookie banner on your first visit.
10. Changes to the policy
Locotrip reserves the right to modify this policy. In case of major changes, you will be informed by email or on your next login.
11. Supervisory authority
If you believe your rights are not respected, you can contact the ICO: www.ico.org.uk